I was suddenly evicted from my home two months ago following a foreclosure. I have complaints about how all that happened, but for the moment let's leave them aside. I left and was told not to return, and haven't. I lived in a small town, and drove to a nearby city.
I contacted the bank (a major US bank) the day of eviction to ask about what happened and about my possessions. I was promised a phone call back and didn't get one, and checked into a hotel. I then spent days trying to get them to call me and tell me what was going on. The bank refused to respond to emails and every time I called, I got the run-around.
I finally spoke with an attorney a week or so after the eviction, who suggested I take them to small claims court. He even filled out the paperwork for me, but told me he could not represent me. I thought of it as Plan B - but I still assumed that it was easier for both me and the bank to simply talk, even though I was having trouble with the bank doing that.
The next time I spoke with the bank I mentioned the lawyer, and it seemed to spur them to take more action. I began getting calls back which directed me to call an 800 number and ask for a specific person. The only problem was that when I called the 800 number, I could not get through the automated system, and kept getting hung up on. It claimed not to recognize my SSN or ZIP code. I told them of the problem, both by phone to a different number (where I was told that only this person could help me) and by email (which went ignored). They eventually stopped trying to call me.
I finally last week contacted my state attorney general's office as a last ditch effort. I found them to be no help. They got the bank to contact me again, but I was told finally today that the bank disposed of everything! The person I spoke with was brazenly unapologetic about it, and offered no compensation for the lost possessions - I was simply met with stone cold silence when I asked. I hung up on her before I started saying things I shouldn't.
The attorney general's office did say they thought I probably lost more than $10,000 in items (which is the limit for small claims court), and I am not sure I can afford to take them to court anyway. I was unemployed at the time of eviction, and while I have continued jobhunting, doing so while technically homeless is not easy, especially as I have very few clothes. I am just stunned as to what sort of person would throw out items of value, even as I was trying to contact the bank and figure out what to do with them - I certainly hadn't abandoned the items and they had no reason to think so! I feel there were things I owned that simply can't be replaced or shouldn't have simply been pitched - vital records (my SSN CARD, birth certificate!), gifts, my grandfather's train set, personal effects, etc., I am just amazed and numb right now.
I'll go ahead and say it - we're talking about Chase here. I have no kind words for them at all. I need to know what I can do - or what you recommend I do. Chase apparently isn't going to talk this out rationally, and they certainly haven't acted rationally.
I will also say I don't know if they completely emptied the house. The attorney I spoke with first said that everything in the house belonged to me, including all major appliances. The fridge and washer/dryer were purchased by me shortly after moving in - the stove and dishwasher I bought with the place. If anything is still in the home I want it back.
Any advice appreciated.
I contacted the bank (a major US bank) the day of eviction to ask about what happened and about my possessions. I was promised a phone call back and didn't get one, and checked into a hotel. I then spent days trying to get them to call me and tell me what was going on. The bank refused to respond to emails and every time I called, I got the run-around.
I finally spoke with an attorney a week or so after the eviction, who suggested I take them to small claims court. He even filled out the paperwork for me, but told me he could not represent me. I thought of it as Plan B - but I still assumed that it was easier for both me and the bank to simply talk, even though I was having trouble with the bank doing that.
The next time I spoke with the bank I mentioned the lawyer, and it seemed to spur them to take more action. I began getting calls back which directed me to call an 800 number and ask for a specific person. The only problem was that when I called the 800 number, I could not get through the automated system, and kept getting hung up on. It claimed not to recognize my SSN or ZIP code. I told them of the problem, both by phone to a different number (where I was told that only this person could help me) and by email (which went ignored). They eventually stopped trying to call me.
I finally last week contacted my state attorney general's office as a last ditch effort. I found them to be no help. They got the bank to contact me again, but I was told finally today that the bank disposed of everything! The person I spoke with was brazenly unapologetic about it, and offered no compensation for the lost possessions - I was simply met with stone cold silence when I asked. I hung up on her before I started saying things I shouldn't.
The attorney general's office did say they thought I probably lost more than $10,000 in items (which is the limit for small claims court), and I am not sure I can afford to take them to court anyway. I was unemployed at the time of eviction, and while I have continued jobhunting, doing so while technically homeless is not easy, especially as I have very few clothes. I am just stunned as to what sort of person would throw out items of value, even as I was trying to contact the bank and figure out what to do with them - I certainly hadn't abandoned the items and they had no reason to think so! I feel there were things I owned that simply can't be replaced or shouldn't have simply been pitched - vital records (my SSN CARD, birth certificate!), gifts, my grandfather's train set, personal effects, etc., I am just amazed and numb right now.
I'll go ahead and say it - we're talking about Chase here. I have no kind words for them at all. I need to know what I can do - or what you recommend I do. Chase apparently isn't going to talk this out rationally, and they certainly haven't acted rationally.
I will also say I don't know if they completely emptied the house. The attorney I spoke with first said that everything in the house belonged to me, including all major appliances. The fridge and washer/dryer were purchased by me shortly after moving in - the stove and dishwasher I bought with the place. If anything is still in the home I want it back.
Any advice appreciated.
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