I am the owner of a restuarant and recently had a customer approach me with a complaint that she had food poisoning. Now im usually trusting of people so i took her word for it and told her that we would happily compensate her for the trouble. She just wants her hospital bill and some wage loss compensated. I immediately filed a claim with my business insurance and they are going to handle the situation.
Her doctor said the cause of her illness was from "improperly refrigerated food" but since there is no way of knowing what else she ate that day, are we supposed to take her word for it?
A few days after the incident, her boyfriend posted a bad review of my restaurant stating the food poisoning and all. We talked about it and i asked him if the insurance were to settle, would he be kind enough to take it down. He said yes, but im afraid that if my insurance doesnt settle, he wont take it down. Can i take legal action after that? or...since he wasnt even the one to get sick, how can be allowed to write that on someone else's behalf?
Since this has NEVER happened in the 6 years ive been open, i have been very empathetic to their situation and im doing everything i can to remedy it, but i will NOT be the sucker in this situation. Especially if they are trying to scam me and hurt my business. any help would be appreciated.
Her doctor said the cause of her illness was from "improperly refrigerated food" but since there is no way of knowing what else she ate that day, are we supposed to take her word for it?
A few days after the incident, her boyfriend posted a bad review of my restaurant stating the food poisoning and all. We talked about it and i asked him if the insurance were to settle, would he be kind enough to take it down. He said yes, but im afraid that if my insurance doesnt settle, he wont take it down. Can i take legal action after that? or...since he wasnt even the one to get sick, how can be allowed to write that on someone else's behalf?
Since this has NEVER happened in the 6 years ive been open, i have been very empathetic to their situation and im doing everything i can to remedy it, but i will NOT be the sucker in this situation. Especially if they are trying to scam me and hurt my business. any help would be appreciated.
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