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my small business has 2 bad reviews from years ago, please help!!!

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  • my small business has 2 bad reviews from years ago, please help!!!

    to whom it may concern:

    location: toronto canada

    our feedback is 99.9percent, but that 0.1 percent keeps hoovering over.

    please help: our reputation is at stake, the issues have been rectified long ago.

    one thread is over 6 years old, and the other is approaching 3 years.

    we have emailed the forum moderators to remove the threads, and they have not done so.
    we have also emailed the author of each thread several times to kindly erase their posts.
    both parties have either not replied back or decided against removal.

    the statements that they have made although years ago, have a negative impact towards our small family business. financially and mentally.

    both issues were solved and now we are just being bashed all over the internet.

    how do we proceed. we have no choice but to sue.

    please if anyone can help, this will go a long way.
    this business is our bread and butter.

    thank you in advance,

    D,

  • #2
    Re: my small business has 2 bad reviews from years ago, please help!!!

    I might have some suggestions, if you want to PM me the particulars. I don't see that you can effectively sue for the remarks or force the site to remove them, based on what you have said.
    Due to a recent promotion, I should now be referred to as Major Obvious.

    I would not be trying to provide information and knowledge if I did not sympathize.

    Some days it is just not worth chewing through the restraints to face life.

    Comment


    • #3
      Re: my small business has 2 bad reviews from years ago, please help!!!

      Originally posted by KING View Post
      to whom it may concern:

      location: toronto canada

      our feedback is 99.9percent, but that 0.1 percent keeps hoovering over.

      please help: our reputation is at stake, the issues have been rectified long ago.

      one thread is over 6 years old, and the other is approaching 3 years.

      we have emailed the forum moderators to remove the threads, and they have not done so.
      we have also emailed the author of each thread several times to kindly erase their posts.
      both parties have either not replied back or decided against removal.

      the statements that they have made although years ago, have a negative impact towards our small family business. financially and mentally.

      both issues were solved and now we are just being bashed all over the internet.

      how do we proceed. we have no choice but to sue.

      please if anyone can help, this will go a long way.
      this business is our bread and butter.

      thank you in advance,

      D,
      I honestly don't think that suing would do any good here.

      Whatever happened, happened. It may have been long ago, and long since resolved, but some people may wish to know the history and not just the numbers. That particular site's policy may be to never remove negative feedback, and that's just the way it is.

      You simply have to deal with the fact that you must deal with the black marks and move on.
      "If it ain't in writing, it never happened."
      "A lack of planning on your part does not constitute an emergency on my part."
      "You can never make the same mistake twice, because the second time you make it, it's not a mistake, but a CHOICE."

      Comment


      • #4
        Re: my small business has 2 bad reviews from years ago, please help!!!

        thank you for the replies.

        i am referring to suing the authors of starting the thread, wrong accusing, bashing our center, and speaking of untruthful facts.

        Comment


        • #5
          Re: my small business has 2 bad reviews from years ago, please help!!!

          Hi D,

          I'm very sorry to hear this. While it's near impossible to prevent people from writing bad things online about your business, you can reduce it's exposure and overall damage. This involves moving it to where few people will ever see it on the internet. Especially off the first page on Google. It is VERY cheap to do this!

          I work for a UK Online Reputation Management company that helps businesses like yours.

          I'd be happy to give you more details. Please feel free to drop me an email any time at [email protected](dot)net

          Jay

          Comment


          • #6
            Re: my small business has 2 bad reviews from years ago, please help!!!

            Originally posted by Disagreeable View Post
            I might have some suggestions, if you want to PM me the particulars. I don't see that you can effectively sue for the remarks or force the site to remove them, based on what you have said.
            You are right, you can't.
            Unless they are outright lies.
            But opinions are a fact of life these days with online business.
            Nobody has 100%. Human nature just want allow it. There is always some crackpot out there,
            Just make sure the customers know that 99% rate!!

            Comment

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