Amazon closed my account after I made 6 returns

[Martak]

Oregon

Amazon closed my account after I made six returns, but in the last year I ordered 61 items and never returned.

What can I do about them? Can I sue them or take some action?

[adjusterjack]

The following is from Amazon's Conditions of Use, under Your Account:

Amazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion.

https://www.amazon.com/gp/help/custo...ef_=footer_cou

See the Disputes paragraph. You can use arbitration.

Do you have any idea why Amazon doesn't like you? Did you try to fine out?

In the past year I've ordered 34 items and returned 5. My return ratio is higher than yours. Is there something else going on besides just the number of returns?

Update: 1/31/2021 - I made another return last night for number 6. No flack from Amazon.

[Martak]

Thanks!! That helped guide me
After 6 months it appears they applied somebody else's info to my account by mistake. But 6 months? c'mon.

[adjusterjack]

Good to see that you got it resolved.

So far this year I've ordered 53 items and returned 13.